Cancellation policy

Instructions for cancellation & cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside their individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within 45 days without giving any reason.

The cancellation period will expire after 45 days from the day on which you or a third party other than the carrier and indicated by you acquire physical possession of the goods.

To exercise the right to cancel, you must inform us (Flux Design Products GmbH, Gustav-Kirchhoff-Strasse 31, 67098 Bad Dürkheim, Germany, Tel.: +49 6322 95 476 306, Fax: +49 6322 95 476 028, e-mail: of your decision to cancel this contract by a clear statement (e.g. by post, fax or e-mail). You may use the attached sample cancellation form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Please note: goods that have been manufactured for the customer according to customer specifications (clearly personalised) are excluded from this right of withdrawal.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed of your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You should send the goods back or hand them over to us or to Flux Design Products GmbH, Gustav-Kirchhoff-Strasse 31, 67098 Bad Dürkheim, Germany without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send the goods back before the period of 45 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information

Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging that provides adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.


You can download the withdrawal form here.